Well Newham Directory of Services (powered by Joy) How To Guides
On this page, you can find guidance on how to edit your listings, update your contact details, accept and decline referrals and much more.
Searching the directory
There are over 500 services on the directory that operate in Newham.
Take a look at our 'how to guide to search the directory effectively
Can't find a service on the directory?
If you're still not sure which service to refer into or you would like to add a service to the directory, please email wellnewham@newham.gov.uk
Want a service added to the directory?
Please email wellnewham@newham.gov.uk to request this.
If you run a service you would like to add to the directory, please fill out this form.
Making referrals and signposts
It's really easy to make a signpost or referral using the directory.
Services commissioned by the Council
Below is a list of all of the Council, NHS and commissioned services that can help you know who to refer into for key themes:
| Theme | Topic | Recommended |
|---|---|---|
| Healthy Money | Help with money | |
| Help finding a job | ||
| Help with housing | ||
| Help to buy food | ||
| Healthy Body |
Weight management | |
| Nutrition | ||
| Stroke support | ||
| Exercise | ||
| Drug and alcohol support | ||
| Stop smoking | ||
| Healthy Mind | Mental health support for adults | |
| Mental health support for children | ||
| Loneliness and isolation | ||
| Carers' support | ||
| Support for refugees and asylum seekers | ||
| Domestic Abuse | ||
| Family Health | Parental support | |
| Safeguarding | ||
| General queries | ||
| Activities for children and young people | ||
| Form filling | Please see 'Help filling out forms' for updated info. | |
| Older people and long term health conditions |
Saving a service to your favourites
Find out how to create a shortcut to your 'go to' services.
Editing listings
Find out how to edit, close or hide your listing.
Adding a user to your organisation
Find out how to add a member of staff to edit your listings and view your referrals on the directory.
Accepting or declining a referral to my service
Sending texts and emails via Joy
How to send a text via Joy
It’s really easy to send a text via Joy to your client. You simply need to click on the email bubble next to their name, select their email address, compose the email, and send.
Visit Joy's Knowledge Base to watch a demo on how to do this.
How do I send an email via Joy?
It’s really easy to send a email via Joy to your client. You simply need to click on the email bubble next to their name, select their email address, compose the email, and send.
Visit Joy's Knowledge Base to watch a demo on how to do this.
Sending two way texts and emails
Turning on and off your referral pathway
Find out how to change your listing to a signpost only or to accept referrals.
How to set a waiting list
Find out how to share your service's capacity with residents and frontline workers.